Policies
Store Policies
🛒 Order Policy
All orders are processed within 24–48 hours after payment confirmation.
Once shipped, you’ll receive an email with a tracking number to follow your delivery in real time.
We reserve the right to cancel any order if there are stock issues, payment irregularities, or suspected fraudulent activity. In such cases, you will be notified immediately and refunded in full.
💳 Payment Policy
We accept all major payment methods, including:
Visa, MasterCard, American Express, PayPal, Apple Pay, and Google Pay.
All payments are processed securely via encrypted SSL protection.
Your personal and financial information is never shared with third parties.
🚚 Shipping Policy
We offer Free Worldwide Shipping on all orders.
Shipping time typically takes 2–6 business days depending on your location.
For more details, please see our Shipping & Returns page.
🔁 Return Policy
We want you to be 100% satisfied with your purchase.
You may return or exchange any product within 30 days of delivery, provided it’s unused and in original packaging.
Please contact our support team at support@neodeskpro.com before sending back any item.
Refunds are issued to your original payment method within 3–7 business days after inspection.
🔒 Privacy Policy
Your privacy is important to us.
All customer data is handled in compliance with international data protection laws (GDPR).
We collect only necessary information to process your order — we never sell or share your data with third parties.
For more information, please visit our Privacy Policy section.
⚙️ Warranty Policy
All NeoDeskPro™ products come with a 1-year limited warranty covering manufacturing defects.
This warranty does not cover damage caused by misuse, improper assembly, or normal wear and tear.
📞 Contact Us
For any policy-related inquiries, please reach out to our support team:
📧 support@neodeskpro.com
We typically respond within 24 hours, Monday to Friday.